退款政策

最後更新日期：2026年5月26日

在 Designora | 曜象，我們致力於為您提供由專業設計師把關、且高度符合品牌形象的高端 AI 輔助設計。由於我們的服務涉及定制的創意工作與數位交付物，因此適用以下退款政策。

1. 我們的設計保證（首要補救措施）

我們為所有作品提供「設計保證」：

「任何未達預期的設計，均會由我們的專業設計師進行修改調整，直至您完全滿意為止。」

  • 所有套餐均包含設計師親自審核。
  • £89 套餐包含一輪修改調整。
  • 更高級別的套餐或特定要求可能包含更多輪次的修改。

此設計保證是我們確保您滿意的主要方式。 我們將與您密切溝通，在您原始設計簡報（Brief）的範圍內修改設計，直至創意方向符合合理的預期。貨幣退款僅在有限的情況下予以考慮（詳見下文）。

2. 可全額退款的情況

您可以在以下情況下申請全額退款：

  • 您在我們開始處理您的訂單之前取消（通常是在購買後很短的時間內，此時尚未開始 AI 圖像生成或設計師工作）。
  • 由於我們方的重大技術故障，導致我們無法提供服務。
  • 由於我們方的原因（非因您未提供必要資訊或延遲回覆），導致交付時間出現嚴重延誤。

在這些情況下，請儘快與我們聯絡。

3. 通常不予退款的情況

在以下情況下，我們將不提供退款（全額或部分）：

  • 我們已經開始為您製作設計後，您改變了主意。
  • 在我們提供了套餐包含的修改輪次後，您仍對創意方向感到不滿，且該設計已合理符合您的簡報與品牌定位。
  • 經過多輪修改後，僅基於純主觀審美喜好的變更請求。
  • 您已經將交付的設計用於商業用途或公開發布。
  • 您未能及時提供反饋或確認，從而導致項目延誤。

一旦設計已交付且您已接受（或在合理期限內未收到您的任何反饋），該服務即被視為已完成。

4. 如何申請退款或修改

如欲申請修改或討論退款事宜，請發送電子郵件至：
support@designora.co.uk（或您的官方支援郵箱）

郵件中請註明：

  • 您的訂單 / 交易 ID（來自 Stripe 收據）
  • 關於需要修改之處的具體反饋意見
  • 如有幫助，請提供參考圖片或範例

我們致力於在 48 個工作小時內予以回覆，並將迅速為您安排設計修改。

5. 退款流程（若經批准）

  • 批准的退款將透過 Stripe 退回到您原始的付款方式中。
  • 退款處理通常在批准後需要 5 至 10 個工作天。
  • 在某些情況下，我們可自主決定提供帳戶點數或部分退款，以替代現金退款。

6. 您的法定權利

本政策中的任何內容均不影響您在英國消費者法（包括《2015年消費者權益法案》及《消費者合約條例》）下的法定權利。如果您是消費者且服務不符合合約約定，您可能有權獲得補救措施。本政策旨在與這些法定權利並行，而非取而代之。

對於企業客戶，本政策之條款構成了我們合約協議的一部分。

7. 退單與爭議（Chargebacks & Disputes）

我們鼓勵您先與我們聯絡以解決任何問題。在未事先溝通的情況下發起信用卡退單（Chargeback）申訴，我們將向發卡機構提供已交付的設計作品及已提供「設計保證」的證據。我們保留追討因不合理退單申訴所產生的相關成本之權利。

8. 聯絡我們

如果您對本退款政策有任何疑問，或需要討論您的訂單，請隨時聯絡：
電子郵件：support@designora.co.uk
官方網站：https://designora.co.uk/

Refund Policy

Last updated: 26 May 2026

At Designora | 曜象, we are committed to delivering high-quality, brand-aligned AI-assisted designs with professional designer oversight. Because our services involve custom creative work and digital deliverables, the following Refund Policy applies.

1. Our Design Guarantee (Primary Remedy)

We stand behind our work with a Design Guarantee:

"Any design not meeting expectations will be refined by our professional designers until you are fully satisfied."

  • All packages include Designer Review.
  • The £89 package includes one round of refinement.
  • Higher-tier packages or specific requests may include additional refinement rounds.

This guarantee is our main way of ensuring your satisfaction. We will work with you to revise the designs within the scope of your original brief until the creative direction meets reasonable expectations. Monetary refunds are only considered in limited circumstances (see below).

2. When Full Refunds Are Available

You may request a full refund in the following situations:

  • You cancel before we have started processing your order (usually within a short time after purchase, before AI generation or designer work begins).
  • We are unable to deliver the service due to a significant technical failure on our side.
  • There is a substantial delay beyond our stated timelines that is caused by us (not by missing information or delayed feedback from you).

In these cases, please contact us as soon as possible.

3. When Refunds Are Generally Not Available

Refunds (full or partial) are not available in the following situations:

  • You change your mind after we have started working on your designs.
  • You are dissatisfied with the creative direction after we have provided the included refinement rounds and the designs reasonably align with your brief and brand direction.
  • The request is based on purely subjective taste preferences after revisions have been made.
  • You have already used the delivered designs commercially or published them.
  • You fail to provide timely feedback or approvals, causing delays.

Once designs have been delivered and accepted (or after a reasonable period with no response), the service is considered complete.

4. How to Request a Refund or Refinement

To request a refinement or discuss a potential refund, please email us at:
support@designora.co.uk (or your official support email)

Please include:

  • Your order / transaction ID (from Stripe receipt)
  • Specific feedback on what needs to be changed
  • Reference images or examples if helpful

We aim to respond within 48 business hours and will work with you on refinements promptly.

5. Refund Process (When Approved)

  • Approved refunds will be issued back to the original payment method via Stripe.
  • Processing usually takes 5–10 business days after approval.
  • We may, at our discretion, offer an account credit or partial refund instead of a cash refund in certain cases.

6. Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law (including the Consumer Rights Act 2015 and Consumer Contracts Regulations). If you are a consumer and the service does not conform to the contract, you may be entitled to a remedy. This policy is intended to work alongside, not replace, those rights.

For business customers, the terms of this policy form part of our contractual agreement.

7. Chargebacks & Disputes

We encourage you to contact us first to resolve any issues. Initiating a chargeback without prior discussion may result in us providing evidence of the work delivered and the Design Guarantee offered. We reserve the right to recover costs associated with unjustified chargebacks.

8. Contact Us

If you have any questions about this Refund Policy or need to discuss your order, please reach out:
Email: support@designora.co.uk
Website: https://designora.co.uk/

← Back to Home